Case Study
Genentech Salesforce API Marketplace for Partner Access
Bridging Innovation and Collaboration
Through a Digital API Ecosystem
Overview
Genentech, a global biotech leader, needed a governed API marketplace that would allow external partners and teams to request access to internal capabilities, enable secure onboarding, and maintain visibility and compliance all from within Salesforce.
In response to the need for controlled partner access to internal APIs, Genentech engaged Dot Com Development to implement a Salesforce API marketplace that supports business-driven access requests, approval workflows, and credential visibility all governed directly inside the platform.
Challenges
Need for a centralized API access hub that business teams could manage
Lack of standardized access controls hindered consistent governance
Requirement to align partner onboarding and approvals with enterprise processes
Solution
To address these business needs, Dot Com Development implemented the Genentech API marketplace directly in Salesforce Experience Cloud. The solution enabled governed partner access, platform-managed approval workflows, and secure credential handling, allowing internal teams to manage API access without external processes or manual workarounds.
KEY FEATURES
Centralized API discovery and registration hub
Business-driven access request and approval workflows
Secure key and credential management tied to partner applications
Analytics and governance dashboards for business visibility
Scalable, enterprise architecture built on Salesforce
100 %
secure API Marketplace
80 %
faster onboarding
73 %
more API adoption
25 %
fewer tickets
Conclusion
The Marketplace transformed API access, enabling secure collaboration and ecosystem growth.
Testimonial
A scalable API architecture tripled our adoption in just six months. Their technical expertise and support allowed us to expand integrations confidently.
Kevin Yang
Director of Applied Technology, GenentechProject Service Summary
- Salesforce Experience Cloud Implementation
- API Access and Onboarding Workflow Design
- Approval and Governance Engineering
- Secure Credential Management
- Business Analytics and Adoption Tracking
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